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Shipping and Returns Information

Shipping & Pickup

Most orders ship via USPS, typically within 1-2 business days of being placed. If your order qualifies, you may also see a discounted flat-rate shipping option at checkout — details below. If anything comes up that affects your order — an item's out of stock, there's a delay, etc. — we'll reach out via email.

  • Ordering just a gift card? We'll ship it to you free, every time.
  • We ship almost anything we carry anywhere in the world, including internationally, and take extra care packing fragile items like liquid yeast, hydrometers, and glass carboys.
  • Some items — like glass bottles — are especially fragile. We'll pack them as carefully as we can, but can't guarantee they'll arrive intact. If an item falls into this category, its product description will say so.
  • Liquid yeast (and kits containing it) ships out at the start of each week, with cold packs included during warmer months to keep it fresh.
  • If something you ordered is out of stock, we'll reach out with an estimated delivery time.
  • Shipped orders get a tracking number or shipment notification once they're on their way. In-store pickup orders get an email as soon as they're ready — usually within an hour or two if everything's in stock.

Shipping & pickup options

At checkout, you can choose from:

  • USPS — Our standard shipping method for most orders. Best if we're shipping to a PO Box. Multiple speed options available.
  • UPS — Available as an alternative carrier option.
  • Flat-Rate Shipping ($9.99) — A discounted rate available for orders under 25 lb shipping to WI, MN, IA, IL, IN, OH, MI, PA, KY, TN, KS, NE, CO, WY, MO, or AR.
  • In-Store Pickup — No shipping charge. Select this in your cart, and any shipping cost will be removed at checkout.
  • Working Draft Pickup — Pick up at Working Draft Beer Co. (1129 E. Wilson Street), available Fridays. No shipping charge.

Returns

We accept non-perishable returns. Email or call us at 608-257-0099 and we'll send a prepaid return label for USPS or UPS. Please note: we're not responsible for items damaged in return transit.

Questions about shipping? Email us at wineandhop@gmail.com — happy to help.

Stay tuned — a free shipping policy is coming soon!